Return Policy

We will exchange any NEW equipment that is defective due to defects in manufacturing and/or workmanship for 15 days from the date of delivery.
Used and close-out equipment does not carry this guarantee.

No refunds on special order items or vacuum tubes (this INCLUDES any ASSEMBLED preamp, as these are only custom built to order).

Any returned items must be returned within 15 days of delivery
You will be charged a re-stocking fee of 15%. Shipping is not refundable. Custom builds, KITS, and used equipment are NOT returnable.
Items that are sold with "free shipping" will have the actual shipping cost deducted from the final refund amount.

Return Acceptance Policy

Equipment must be returned as new, in the same packaging received. A second box must be put around the factory boxes.
Returned equipmnent will be inspected upon receipt. Returns are not accepted without authorization from Vacuum Tube Audio

All items are inspected upon receipt. The customer may be liable for any items that are returned damaged or missing parts.
Items such as remotes and power cords can shift around in shipping and may damage the equipment. Make sure these items are packed securely.

Orders returned because it could not be delivered - If the shipping company is unable to deliver the order for any reason,
or if the customer refuses to take delivery of their shipment, and it is returned to us, the order will be refunded minus the original shipping charge.
The customer will also be responsible to pay any and all charges associated with the return shipping which will also be deducted from the final refund amount.

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